Excepciones a los tiempos de espera para las citas
Your wait time for an appointment may be extended if your health care provider has determined and noted in your record that the longer wait time will not be detrimental to your health.
Your appointments for preventive and periodic follow-up care services (e.g., standing referrals to specialists for chronic conditions, periodic visits to monitor and treat pregnancy, cardiac, or behavioral health conditions, and laboratory and radiological monitoring for recurrence of disease) may be scheduled in advance, consistent with professionally recognized standards of practice, and exceed the listed wait times.
Tiempos de espera al teléfono
| Servicio | Tiempo de espera máximo |
Atención al Cliente de Sharp Health Plan
(Lunes a viernes de 8 a. m. a 6 p. m.) | 10 minutos |
Servicios de evaluación o selección
(24 horas por día y 7 días por semana) | 30 minutos |
Servicios de interpretación en las citas programadas
We provide free interpreter services at scheduled appointments for members whose primary language is not English. Para solicitar los servicios de un intérprete de idiomas, comuníquese con Atención al Cliente llamando al 1-800-359-2002. The hearing and speech impaired may dial 7-1-1 or use California’s Relay Service’s toll-free numbers to contact us:
You must make requests for face-to-face interpreting services at least three (3) days prior to the appointment date. En el caso de que un intérprete no esté disponible para brindarle servicios en persona, el área de Atención al Cliente puede coordinar los servicios de interpretación telefónica.
Inquietudes acerca de la remisión oportuna a un proveedor adecuado
You can contact Customer Care at 1-800-359-2002 for assistance if you are unable to obtain a timely referral to an appropriate provider. You can also contact the California Department of Managed Health Care at 1-888-466-2219 to file a complaint.
